Q. Servers required to use expensive Cross™ pens?

I’ve been at the same Steakhouse in Atlanta for 14 years. We have a new GM who is forcing us all to use Cross Pens as the “uniform” pen, standard of service, at $17 per pen, out of our pocket. Is this even legal? Thanks, – Crossed Out in GA… [...]

129 Rules for your staff to live by…

Have you ever been annoyed by a smudged water glass at a restaurant? Fingerprints on your plate? An overly attentive (or inattentive) waiter? [...]