When it comes to shoes, as in many professions, servers spend many many hours on their feet. One big difference however, is that at a busy restaurant, a server may not get a break. Not one chance to sit and take a load off. Waiters, waitresses and bartenders often have to keep running to meet the needs and expectations of their tables.

In addition to the shear length of time on their feet, the surfaces of the flooring can range greatly and be often tough to navigate, surfaces such as wet tile, hard wood, wharfs, and carpet. It is imperative that a server has a good quality, pair of slip resistant work shoes.

Prolonged use of the wrong shoes can lead to foot and back problems such as, stress fractures, tendonitis, plantar fasciitis, and acute and chronic osteoarthritis. This can be debilitating, and lead to time away from work and worse, permanent and recurring damage to the body.

While shopping for good quality shoes, keep in mind the following tips:

• Look for a light weight pair of shoes. You may be walking literally thousands of steps on any given shift. Each step you take can add up. The lighter the shoe, the less lifting you will be doing.

• Be sure to get slip resistant shoes, aside from wet areas, kitchen floors can have grease and oil on them. You may not always fall to the ground, but even something as simple as a twisted ankle can cause forced time away from work.

• A great fit, the right size and propped arch support. Shoes that are to big can slip, rub and chafe causing painfully sores and abrasions. Shoes that are to small can cause toe pain and overall achy feet.

When you have made the proper selection of shoe, the comfort and proper arch support should be built in, so you won’t feel compelled to purchase insoles or other slip in foot support.

Most online shoe retailers such as Shoes for Crews or zappos.com have very good return policies so that you don’t have to be stuck with a pair of work shoes that just aren’t right. There have been great strides (no pun intended) in the service shoe industry as well. Slip resistant shoes no longer need to look like something for a retirement home. Service and hospitality shoes now have great current styles available for men and women from conservative fine dining dress shoes to ultra-casual tennis shoe styles.

If you are on your feet for long tireless shifts, do yourself a favor and get a pair of good, high quality comfortable slip resistant work shoes. Your body will thank you and with that smile on your face longer, you’re destined to improve your tips!

Special Deal from Shoes for Crews:

Dean Serneel has created an excellent 4 Volume DVD set which is all you need to become an expert in the bar tending industry. Each disc is packed with step by step techniques and vital training information. Special Features include: trailers, short videos, and bonus footage. The Menus are broken down into specific categories, so your not wasting time looking for the content you need to see.

Volume 4, Practical Bar Magic, includes tried and tested magic tricks from years of working as a professional restaurant magician. Over one hour of epic, memorable, Bar Magic. Learn how to do tricks with props found behind your bar. Slow motion step by step instructions of over 25 different tricks. Learn the Floating Shaker Tin, make a Lit Cigarette disappear, and how to Steal Watches right of the arms of your guests. This disk is perfect for anyone working the wood.

This is not only a super way to improve your tips and customer loyalty, it’s loads of fun at parties too!

To get more information, see video clips or purchase Practical Bar Magic click here!

Today is “National Food Service Employees Day” and we are excited to look back and reflect on the history of Tip20, and the positive impact that we have had on consumers and helping fellow waiters, waitresses, bartenders and managers all make the service industry a little bit better.

Our article about “Why you should tip” as been viewed thousands of times and has been frequently reposted across the world wide web.

We’ve covered important server topics such as handling campers, How to tip on free and discounted meals, how to handle difficult management situations, your legal server rights, service industry wages and so much more.

We’ve had a lot of fun too! We enjoyed visits from reality show celebrities, interviews from magazines and newspapers and we’ve been talked about on radio stations across the country. We have even been included for reference in a few educational text books! We have developed a great relationship with many other industry bloggers over the years too. It is great to see our industry getting the attention it so deserves and letting the world know that serving is a “real job” for many of us!

Working in the service industry can be very grueling. Typically working the hours when everyone else is playing and playing while everyone else is working. We do long shifts often with no breaks, but it can also be very rewarding and profitable. We’ve had great stories about restaurant guests going way over the top both in good and bad ways. We have also seen how the economy forces restaurants to raise prices and that raised and prices often gets taken out on the servers tips.

When Tip20 was started back in 2002, the mission was to educate consumers on how, why, where, when and who to tip and also to educate servers and bartenders on how to earn their tips and be better at their jobs. We have always felt that tips should be earned and not be just automatically given. Although tips are a critical part of every server’s income and in fact one of the biggest reasons to show up for work, tips in reality are a gift from the consumer who has been satisfied with the services they received from their server or bartender.

Our article on “tipping and taxes” has helped thousands of servers to get a better grip on their taxable income, what needs to be reported and what doesn’t. We have answered hundreds of questions e-mailed to us or post our discussion forum and throughout the blog. We listened to your feedback we try to make changes to Tip20.com to improve the speed and security and informational value and are offerings.

As we approach our 10 year anniversary next year in 2012. We are looking to further growth, development, change and more robust, interactive, useful information for our readers. Over the month of October you can expect to see some changes around Tip20, a little bit of a facelift, some simple overhaul and most importantly more regular content for you to learn from and enjoy.

A as we grow, we would very much like to have your input as to what is important to you. What would you like to see, what are you are not finding other places on the internet and basic overall feedback. Do you have an article to contribute or opinion to share? Send it in! We’ll ensure you get proper credit!

We will be integrating Facebook and Google+ more prominently in our site so it will be easier to share articles and information you like with your friends and coworkers. You will see improved product offerings for things like shoes, insurance options, job searching, etc. So if you haven’t subscribed to our feed you may want to now as we will be offering special offers for our subscribers. Also while your at it, please follow us on Twitter and Like us on Facebook!

So the team here at Tip20! would like to thank you Service Industry for helping us make it to where we are and keep us going long into the future!

We have decided to occasionally feature a product from our extensive Tip20! Bar Store now and then.

Found in the Flair Briefcase Tool Kit

Today we are featuring our “Top of the Line” Flair Briefcase Tool Kit.

If you are a Flair bartender then you know how important it is you keep your gear in tact and easily toted from one gig to the next. This professional flair bartenders tote is not only equipped with flair appropriate tools, but it is perfect for easy transportation.

The Bar-Tote is a durable, all-black, water-resistant, nylon tote designed to carry an assortment of bartending and personal items. It measures in at 14″W 12″L 4.5″D and has 16 compartments varying in size to fit your every bar tool need from jiggers and shakers, to calculators and asprin. This large bar tote comes equipped with easy carry handles and a removable strap for shoulder carry.

Flair Briefcase Tool Kit

Contents of the Flair Tool Bag Kit

• 3 – 28 oz Weighted Powdercoated Neon Yellow Shaker Tins
• 16 oz Mixing Glass
• Powdercoated Neon Yellow 4-Prong Strainer
• Powdercoated Neon Yellow Speed Opener w/ Magnetic Clip
• Jigger (.5 x 1)
• 3 Piece 28 oz Stainless Steel Shaker
• 2 Practice Flair Bottles
• Stainless Steel Fruit / Ice Tongs
• Stainless Steel Muddler
• Citrus Press (Chrome)
• Fruit / Twist Knife with Blade
• Utility Knife
• Shaker Grip Tape (Red)
• 2 Lighters
• Julep Strainer
• Double Lever Corckscrew
• Light Up Pen
• Black Shaker Mat
• 5 Black Tapered Metal Pourers
• Stainless Steel Ice Scoop
• Neon Yellow Pour Check
• Stainless Steel Bar Spoon
• Gold Martini Mister
• Bar Products Black Towel

Believe it or not ALL OF THIS INCLUDED for only: $119.94!

Arrive at work or the party, make an impression and show off your stuff.

See more info and options here.

From the Tip20! Forum by ~anonymous~
Tip20! Forum Contributor

Please take a minute to read.
Tipping your server at a restaurant has been a long-standing American tradition. While tipping 15% of the total bill has been the standard for a long time, that tip can vary depending on the service you receive. Here are a few ways to determine how much you should tip.

1.) The friendliness and attitude of the server has got to be a top priority in determining a tip. The food could be wrong because of a chef’s mistake, the room temperature could be cold because the manager set it that way…but a server’s attitude is nobody’s responsibility but the server’s. Most people that go into restaurants are happy and looking forward to eating a nice meal and not having to do the dishes afterwards. If you get a server with a poor attitude who seems “put out” by having to serve you, a very small tip, if any, would definitely send him or her a message. You should never have to put up with that. By the same token, a server who is happy, smiles a lot, and seems to thoroughly enjoy waiting on you, should definitely get 20% or 25% for making your evening even more pleasant.

2.) The food is certainly a factor. If your order comes out wrong, it may have been a chef’s mistake, but it’s something the server should have noticed before it was set in front of you. The quickness in fixing your order is important. If they fix it in five minutes, I wouldn’t hold it against the server. If the server seems to be bothered by the fact that you’re complaining about the order being wrong (again, there’s the attitude factor) or takes another 20 minutes to get you the correct order, a deduction from that 15% standard is certainly justifiable.

3.) Is your glass filled in a timely manner? A good meal is often not a good meal if you don’t have anything to wash it down with. If you go more than a few minutes without a refill, a slight deduction of the tip would be in order. On the other hand, if your glass is constantly filled to the rim, a slight increase should be given.

4.) The overall pace of your meal is important. You shouldn’t be getting your main meal one minute after your appetizer arrives. You shouldn’t have to wait five minutes to get the Parmesan cheese or ketchup that you asked for. And after your plates are cleared and you’ve had dessert, you shouldn’t have to wait 15 minutes for the check. Your meal should flow smoothly, from the time you sit down to the time you leave. While tipping 15% is easy enough to do, the tip should mean more to you as a patron. Servers make very little salary ($2.13 / hour) , living mostly on the tips they make. If they’re do a standard job, 15% is fine. But tipping more for an exemplary job can be extremely rewarding. And tipping less for an inadequate job could send them a message that they need to work harder or change their attitude.

A little quiz for those of you who have never waited tables:
1. What is the average hourly wage of a server?
2. How much should you tip your server?
3. Is it OK to verbally abuse, throw your food, your drink, even your cigarettes, at your server?

• If your answer to the first question was minimum wage, or more, you’re not even close.
• If you said “as much as I think he deserves” for No. 2, again, not even close.
• And if you laughed at the third question, fine, but don’t think it doesn’t happen.

LESSON TIME
Here’s your first lesson in diners’ etiquette: Remember that your waiter is a person. She doesn’t live just to serve you. More than likely she waits on you so she can pay the bills while she puts herself through school.

DON’T GET CHEAP
Here’s your second lesson: Your server’s livelihood depends on your tip. Restaurant owners (in many states) are not required to pay their employees more than $2.13 an hour because tips can be considered part of wages.
Just ask server Kim Harris, who works at Awful Arthur’s at Towers Shopping Center in Roanoke. Harris recently received a $49 tip, which sounds pretty good until you find out the check totaled $520. In the land of 20 percent tips, this one should’ve been $104.
“They still stiffed me even though they told me the service was great,” Harris said. In restaurant lingo, that’s known as the “oral tip.” And you wonder why your server isn’t always as friendly as you expect.
When you have a bad day at work it most likely doesn’t affect your salary, but in the service industry, one off remark and you’re not getting a tip, or at least not a decent one. All because someone didn’t give you the benefit of the doubt.
While on the subject of tipping, here’s a rant on the forum site bitterwaitress.com written by an anonymous server in Roanoke: “They come in once a week, every week and only leave 50 cents per person. They get extra refills, extra dressings, to-go drinks and are always complaining about SOMETHING! Stop coming in if you don’t like the food OR service! I’ve gone out of my way to actually be RUDE to these b—–s and they keep coming back! Even if you’re polite … no difference in tip! If all you can afford is 50 cent tips, then go to McDonalds and buy an extra side of fries! I don’t need your pity change!”
If this is you, there’s your wake-up call.

R-E-S-P-E-C-T
Another good rule of thumb? The Golden one. Respect your server. Just to reiterate, he’s there to serve you, but he’s not your servant.
“I had a guy cuss me out about his tab because he thought he was paying more than he should,” said Awful Arthur’s bar manager Chad Skeens. “When I walked by him, he flicked a lit cigarette at me so I had to bar him from the restaurant.”
A lit cigarette? Come on. Talk about being a jerk.

MORE TIPS
• Once you’ve been seated, don’t take it upon yourself to switch tables. Restaurants have a seating chart and certain sections belong to certain servers. You just might move to a section that just got “sat” and you’ll mess up the flow. Oh, and along those lines, don’t move another table next to yours if more friends show up. That other table is a potential tip for your server. Ask what can be done to accommodate your party.
• Try to let your server know everything you might need ahead of time. If you want a side of ranch dressing and your drink refilled, tell him both at the same time so he doesn’t have to make extra trips.
• Sometimes it’s tough to decide what you want to order, but if you tell the server you’re ready, be ready. If it’s busy, she doesn’t have time to wait for you to decide when she could be helping other customers or helping her fellow servers. And if you have a small child, order for her if she can’t make a decision. Time is money.
• If you’re seated at a table, don’t go to the bar to order a drink. Then you must pay the bartender instead of your server. Your server will gladly get you a drink.
• Don’t name drop in an attempt to get something free if you’ve only met the owner once or twice.

Now pass this around to all your friends and family to read. I’m sure that this is something that we have all thought about at one time or another. I am a server myself. I found this on a web site. I have talked to a lot of people that don’t realize a lot of this information, or are unaware. Remember you should want us to be just as happy as you want us to make you during your visit. You will definitely find that a server who is in a good mood, will give you better service and be much happier to serve you. Saying I have done a good job, and tipping awful (oral tip) is worse than no tip. Table turns are very important for your server. When the restaurant is busy think before you hang out for a long time, or tip for your stay and not just the bill. When people come in and sit for 2-3 hours having conversation remember that the server could have had several tables for the one you are holding. And last but not least, I have never worked in a restaurant where a server only had one table. Please try to be considerate when your server has many customers and you see that person is very busy, and just take into consideration that you are not the only person in the restaurant. Thank you and don’t forget to pass this on.
~anonymous~

By Marta Daniels of How To Be A Better Restaurant Customer - Reprinted with permission.

If you order a cocktail with no ice because you don’t want your drink watered down, I get it.  That’s smart.  If you order your drink with no ice because you don’t like drinking cold beverages, I get that too.  But if you order your liquor with no ice (ie. straight up) that’s a shot! You’re not going to receive a glass full of liquor.

People do the same thing with long island iced teas and margaritas.  “Oh, hold the ice,” they’ll say.  Then when I bring them a cocktail in a smaller glass than the margarita with ice, they say, “Oh no, I want the other one, the big glass!” So we bring them a margarita goblet 2/3 full and they say “Where’s the rest?” To which I reply “The rest would be ice!” You can’t cheat the system and get another half a drink worth of liquor by asking for no ice because, well, we’re not stupid, and my restaurant would actually like to make money.

The same applies if you order a salad with light lettuce and no onions.  That’s perfectly acceptable if you don’t like onions and a whole lot of lettuce.  But don’t expect me to bring you a bowl of cheese, tomatoes and homemade croutons either.  There are specifications for the amount of each item the salad guy puts in our salads.  He may toss in a little extra to compensate for the lack of overall volume in the bowl, especially if you ask for extra cheese and croutons.  But let me reiterate, you’re not going to get a bowl of cheese.  Period.  You really don’t need all that cheese anyways, do you?

People, stop trying to cheat the system with clever little “Hold the this and light that” requests.  Of course you could get a whole fifth of Jack for $15 or $20 and we’re charging you $5.75 a shot.  I also know you could make our house salad at home for about 83 cents and we’re charging $2.75.  But we are neither a liquor store, nor are we a grocery store.  You’re paying for the ambiance, the service, all that jazz.  That’s how restaurants make money!

Tip20 is pleased to welcome Shoes for Crews to it’s list of officially endorsed products! Shoes for crews has been in the business of creating comfortable slip resistant shoes for the service and hospitality industry for over 25 years.

Weather you are a waiter, waitress, bartender, support staff, Chef or kitchen staff you will see the immediate benefit of wearing the shoes offered by this amazing company. Part of their secret is that their SFC Mighty

Tip20! Endorses Shoes for Crews.

Grip slip-resistant outsole is made from an exclusive rubber compound that grips the microscopic roughness of the floor surface. And their patented micro-channel tread pattern channels liquids away from the bottom of the sole. This combination results in unbelievable traction on all types of wet and greasy floor surfaces.

Their shoes are attractive too with many styles to choose from to fit your workplace style.

Bonus: Right now Shoes for Crews is offering Free Standard Shipping on Shoes For Crews! Use Coupon Code: CCABN9

“Jipped on the Tip” by Doreen Linder of the Allentown Headlines Examiner

When John Wagner and Leslie Pope visited the Lehigh Pub in Bethlehem, they never thought they would be leaving in a police car.  They never thought their service would be bad either.  Both kind of put a damper on a evening.

Lehigh Pub

Pope and Wagner went to have a night out with a group of friends.  They ordered wings, salad, and drinks. There food came over an hour later and they had to get up refill their drinks at the bar.  According to some reports, this waitress spent most her time outside the restaurant smoking.  When the bill came, they refused to pay the 18 percent gratuity that accompanied the bill because of the poor service which amounted to $16.00.

The Bethlehem police were called and the couple was arrested and charged with theft.

This case has made national news and one can see online on yelp.com that reviewers as far as Oregon are outraged about this couple’s arrest.  It is the subject of blogs accross the nation.  The question here is, “Should one have to pay a gratuity if the service was not good?”

A court date has been set for next month.