While on a recent road trip from Knoxville Tennessee to Minneapolis Minnesota my travel partner and I found ourselves stranded in the middle of the night (2:30 am) when the RV we were traveling in broke down. The tow truck driver was kind enough to drop us of at the closest hotel which lucky for us was the Holiday Inn Express in Nashville at 714 Spence Lane. This blog post isn’t a plug for Holiday Inn, but I feel compelled to comment on the high quality of service that we received.
From the moment we walked in we were cheerfully greeted by the night clerk by the name of Scott. Scott offered us waters right off the bat which was more than very welcome after having been stranded without food and drink in the RV by the side of the road for 5 hours. Fortunately they had a room available and the check-in process was quick and painless. Part of my plans for earlier that day was to stop at a store and pick up some things I didn’t want to bring on the flight due to the strict regulations, like toothpaste, shaving cream and a razor. We were never able to make it to the store but Scott hooked me right up with those needs.
The next day, the day clerk Greg was very pleasant and helped us out with an extended checkout time – sparing the guilt trip that I received at other hotels on our journey. When it became clear that we would be there another couple days while the RV was repaired, Greg showed me to the internet where I was able to get a great deal on a rental car (I can officially recommend Hotwire.com for finding a great buy.) Greg also took the liberty of calling a reputable cab for us and explained that there had been trouble locally with less honest cabbies. He really went out of his way. The front desk manager, Kevin was also very friendly and helped us out.
We were lucky enough to be stranded in a city as cool as Nashville so there was no shortage of things to do. Every night when we would come back to the hotel we were warmly welcomed back and offered cold bottled water. Aside from a rather old TV with fair reception our stay at the Holiday Inn was exceptional. I can recommend this hotel when in Nashville without hesitation. I wish all hotels had this level of customer service. Can’t wait to get back to Nashville!
September 30th, 2008 | 
